Do you accept returns/refunds?

No we do not as we go through every measure to ensure we have sourced the ingredients necessary to fulfil your customizable order.

Do you ship orders outside Nairobi?

No, however if you have a friend/ family member travelling via air from Nairobi (outbound), it is safe to carry them in hand luggage N.B. Road travel may cause dehydration and melting away of products.

Can I customize my doughnuts order apart from what is on the menu?

Yes, kindly contact us directly via WhatsApp on 0748 615411 for your bespoke doughnut order. We aim to remain cost effective therefore we will use what is available in our kitchens or source the particular items for you. 

What Payment Methods are accepted?

Mpesa only. If you are placing an order from abroad for someone in Nairobi, kindly contact us via WhatsApp on +254 748 615 411 to be guided towards a bank transfer to our UK local bank account.

What time can I expect my delivery?

Orders placed a day in advance are dispatched between 9-9.30am daily Orders placed the same working morning are dispatched the same working afternoon between 2-3pm latest (A notification will be sent to you as to when your order has left our premises).

N.B. Your order may be allocated to an earlier time slot according to availability.

What if I'd like my order delivered at a specific time of day?

This can be requested through the ‘Order Notes (optional)‘ field during checkout – we will then check availability for the particular time slot you have provided.

What time do you close next day orders?

9pm – any order placed online after this time will be attended to the next working day.

Can I order doughnuts and store them for next day consumption?

Due to no added preservatives, they are best consumed within the day of purchase. Store in a shady area, away from direct sunlight and do not refrigerate. May be stored in an airtight container for next day consumption.

What is a high tea box?

A ‘sample/ taster’ box which contains up to 12 doughnuts at a go Size: 1 and half inches in radius (bitesize).

Can I get a birthday card with my order?

A card can be added on checkout at a cost of KSh 300. Additionally, you can get a message written at no extra cost through the ‘Order Notes’ section on checkout.